With consideration of all our guests and our service providers, we have a 24-hour cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window prior to the reservation will result in 50% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.

We stand behind the professional products we carry, and want you to be completely satisfied with your purchase. If you are not happy with a product you purchased from PRIVI, we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Hot tools, such as hairdryers, flat irons and curling irons must be exchanged within 14 days. Returned items must be in original box. Custom ordered hair extensions are final sale and cannot be returned or exchanged.

We guarantee all of our work. If you are not happy with your results, we will make it right—at no additional cost to you. Guests may contact us within 3 days of their service(s) to reserve a visit for any necessary adjustments. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. We recommend seeing the same service provider you originally saw to adjust your service, however, if you prefer to see a higher level service provider you will be charged the service level price difference.